Shipping policy

Thank you for choosing Valeva. Below is our detailed shipping policy, crafted for clarity, customer convenience, and transparency.

Processing Times

  • Standard Processing: All orders are processed within 24 business hours from the time your order is placed.

  • Express Processing: Orders placed with express shipping before 12:00 PM EST (New York time) will be processed and shipped the same business day.

Shipping Methods and Delivery Times

United States Shipping:

  • Standard Shipping: Delivered within 3–5 business days after processing.

  • Express Shipping: Delivered within 1–2 business days after processing.

Note: Delivery times do not include weekends or public holidays. During peak periods, please allow an additional 1–3 business days for your order to arrive.

Order Tracking

  • Every order includes a tracking number.

  • You will receive an email containing the tracking information, courier details, and instructions to monitor your shipment’s progress within 24 business hours after shipment.

Address Changes

  • Please contact us immediately at Support@valeva.shop if you need to change your shipping address.

  • To ensure successful delivery, address changes should be requested before the order is shipped.

International Shipping

We ship to select countries worldwide including the United Kingdom, European Union, Canada, Australia, and more.

All international orders include duties and import taxes calculated at checkout. The price you pay is the price you pay—no surprise fees upon delivery.

  • Estimated delivery: 6-10 business days (varies by destination)
  • Carrier: DHL

Customer Support

If you have any questions or require further information, please do not hesitate to reach out:

Thank you once again for your trust and patience. We look forward to delivering your Valeva products with excellence and care.

Warm regards,

The Valeva Team