Cancellation policy

Thank you for choosing Valeva. We strive to provide exceptional products and a seamless purchasing experience. Below, we outline our detailed and clear cancellation policy, designed to benefit both our valued customers and our operational procedures.

Subscription Orders Cancellation Policy

1. Subscription Renewal Notice

All Valeva subscription plans auto-renew with the explicit consent provided by you at the time of subscription enrollment. Prior to renewal, you will receive two email notifications clearly informing you of the upcoming order to allow ample time to review or modify your subscription.

2. Modifying or Cancelling Subscriptions

  • You have full control and flexibility to modify, pause, skip, or cancel your subscription at any time by logging into your customer account provided via email upon registration.

  • If you require assistance or prefer direct support, our customer service team can make subscription changes on your behalf. Please reach out promptly via email at Support@valeva.shop.

3. Last-Minute Subscription Cancellation

  • Should you miss the email notifications and the order has already been processed, you may still request a cancellation by contacting us on the same day the order ships.

  • If your cancellation request is received after shipment, we will gladly assist in arranging a return following our simple return procedures.

 

One-Time Purchases Cancellation Policy

1. Immediate Cancellation

  • If you wish to cancel a one-time purchase order, you may do so by contacting our customer support team on the same day the order was placed.

2. Post 24-Hour Cancellation

  • Requests to cancel orders received more than 24 hours after the order was placed may not be processed for immediate cancellation, as these orders are typically in transit or already shipped.

  • In such cases, customers can initiate a return through our streamlined refund procedure, which ensures a smooth experience and swift resolution.

 

Return and Refund Procedure

  • If your cancellation request occurs after shipment, we will provide you with clear, detailed instructions to return the product. Upon receiving your returned item(s), we will promptly issue a refund based on our refund policy guidelines.

 

Customer Support

Valeva is committed to excellent customer care. Should you have questions or require further clarification about cancellations, returns, or subscriptions, please do not hesitate to contact our dedicated support team:

  • Email: Support@valeva.shop

We appreciate your trust in Valeva and are committed to your complete satisfaction and transparent communication.

 

 

TLDR

Subscribe & Save Program 

Benefits

  • $81 flat rate (save vs. one-time purchase)
  • Your 6th refill is FREE as our appreciation
  • FREE Priority Shipping on every order
  • Modify frequency or cancel anytime

Billing

  • You'll be charged on the same date each month as your original order
  • Two email reminders are sent before each renewal
  • All major credit cards accepted

Managing Your Subscription Log into your account to:

  • Skip a month
  • Change delivery frequency (1, 2, or 3 months)
  • Update payment or shipping information
  • Cancel anytime

Or contact Support@valeva.shop and we'll handle it for you.

Cancellation Cancel anytime before your next billing date—no fees, no questions. If you miss the window and an order ships, you may return it under our 90-day guarantee.

Valeva Team